Archive for September, 2008
Who to contact at ipHouse
Sep 26th
Historically, even though we have several email aliases used by our engineering and support teams, we have only published one on our web site — the catchall of support@iphouse.net.
Many of you probably know our other aliases. If not, here they are:
hostmaster@iphouse.net
Domain and IP address Requests
for your existing ipHouse hosted domain name
noc@iphouse.net
Existing Colocation, Dedicated & Managed Server Requests
webmaster@iphouse.net
Issues regarding our website
or your existing ipHouse hosted website
abuse@iphouse.net
Abuse Reports
And of course for sales and billing questions, you can use:
sales@iphouse.net
billing@iphouse.net
By using one of the specific aliases above, you help us, help you by sending your question or request directly to the group that will work on it. Our web site has been updated to show all the above aliases.
Is your account really secure?
Sep 15th
By choosing ipHouse, or any good ISP, you may think that your account is automatically protected from random hackers. And you would be right, but only up to a certain point.
We can and do patch our machines and lock them down as much as possible. However, as an ISP, our job is also to make sure that information flows smoothly to and from your account. To a very real extent, you are in direct control of the weakest security link for your account, your password.
We have lately seen a rash of accounts compromised because they had passwords that were less than ideal. You may think your account isn’t worth hacking, but you would be wrong.
